There are two types of business leaders as Q4 approaches — those that are sweating the possibility of high volume activity in Q4 and those looking forward to […]
Fantasy football has come a long way in the past couple of decades. Veterans of the game may recall hours-long drafts that featured a chalkboard to track picks, […]
Every business leader is running one of two businesses, whether they know it or not: their business as it existed before 2020 or their business as it will […]
Olympians don’t just “happen.” There are a lot of factors that contribute to Olympic success. Genetics, financial resources, access to top coaching, and exposure to the sport at […]
The Q4 call center staffing crunch is real. And it’s coming. Contact center business leaders that outsource services to BPO providers often struggle to field enough qualified agents […]
We’ve all asked the question: “When will I find the right call center partner?” Maybe you’ve searched endlessly for a BPO partner that felt right. Or you’ve been […]
Having trouble filling positions that help your business drive revenue and growth? Is your call center scrambling to staff and find qualified agents? Sadly, you’re not alone, as […]
Partnering with a BPO vendor is a great way to unlock better experiences for your customer. But not all outsource call center partnerships are created equal — and […]
Every March, even the most casual of sports fans turn their attention to the NCAA Men’s Basketball Tournament. Maybe they’re in a bracket pool with their family, co-workers, […]