Company Background: Outsourcing Services and Customer Service
Outsource Consultants are call center experts who have researched and vetted over 300 call centers around the world. We typically don’t just recommend the top 10 BPO’s. We find you the hidden gem call centers. These call centers provide our clients with high-level performance, quality english speaking agents, and highly competitive pricing.
Corey Kotlarz, President of Outsource Consultants, has been in the call center outsourcing industry for over 20 years. Outsource Consultants helps companies find the best outsource call center, cloud call center software, and BPO outsourcing solutions. Mr. Kotlarz and fellow advisors save their clients significant time, reduce their costs by 20% - 60%, increase vendor performance, and help minimize risk when switching or selecting new outsource call center partners. Mr. Kotlarz specializes in working with clients in the following industries: telecom, wireless, education, non-profit, health care, direct response television, financial services, consumer products, and retail.
Prior to founding Outsource Consultants, Mr. Kotlarz served as Vice President for an award winning outsource call center service agency where he was responsible for new business development and marketing initiatives while driving growth to help achieve industry awards such as Rising Star, MVP of Quality, and a "Top 50'' outsource call center. Mr. Kotlarz has experience providing start-ups and Fortune 500 clients with outsourcing services needs assessments and strategy to assist them with their call center outsourcing objectives.
Rick Monro, Vice President of Sales, has 15 years of outsourcing experience and has demonstrated success driving multimillion-dollar revenue growth while providing visionary sales leadership in highly competitive markets. Before joining Outsource Consultants, Mr. Monro spent 8 years as a Senior Sales Executive in the SaaS technology marketplace where he sold solutions to companies such as Cargill, Toro, United Healthcare, Land O’Lakes, Honeywell, St. Jude Medical, and CHS.
Mr. Monro is responsible for growing and managing the sales organization as well as driving the company’s exponential growth in the call center outsourcing services market. His client expertise extends to industries such as Telecom, Wireless, Energy, Retail, Healthcare, E-commerce, Financial Services, Political, and Consumer Products
Outsource Consultants is a call center referral and advisory firm that helps companies find the best high-performing outsource call centers and cloud-based contact center solutions. The team has spent more than 24 years in the call center industry learning the strengths, weaknesses, and specializations of leading outsource call centers and cloud-based contact center solutions. Because of this experience, Outsource Consultants is uniquely positioned to assist clients through the entire process of selecting outsource call center partners and cloud-based contact center software solutions.
Outsourcing Customer Service, Sales, and Beyond!
Outsource Consultants assists clients with finding and selecting contact center outsourcing solutions for inbound and outbound call centers, live web chat, social media, cloud-based call centers, and outsourced email support services in various industries. The company helps clients understand how they can run more efficiently and leverage technology to drive key performance indicators (KPIs). Clients who partner with Outsource Consultants save significant time, reduce costs, and minimize risk when switching or selecting a new outsource call center partner or cloud-based call center software solution. Whether you're interested in outsourcing customer service, sales, and beyond, we can help!
Outsource Consultants will:
- Save you time
- Find the best call center options
- Reduce your costs
- Reduce your risk
- Help drive peak performance
Our process is very simple: Just fill out a FREE Call Center Cost Proposal form specifying all of your needs and we will immediately call you to recommend the top call centers that are matched to your needs and criteria.