Worldwide Call Center Outsourcing
While it can be difficult and time-consuming, selecting a worldwide call center outsourcing partner is a very important choice. Because you are selecting a partner that is an extension of your business, your choice must be compatible, experienced, reliable, and cost effective.
Here are the key areas you need to consider when choosing a call center partner:
- Specialization: Review the outsource call center experience in your industry or a related industry. Learn the focus of their services, including types of calls (inbound/outbound, location, onshore or off-shore markets served), and their language capabilities.
- Compliance and Certifications: Depending on your industry, be sure to check the outsource call center certifications, including whether they are compliant with the Payment Card Industry Data Security Standard (PCI), HIPAA certified or IS0900.
- Years in Business and Company Culture: Matching cultures is essential when starting this important partnership. Ask how long the call center has been in business and determine if it is financially stable. Talk with them and interview their references to find out if their culture fits with your culture.
- Capacity: When you are seeking an outsource call center to manage the excess call volume you cannot manage in-house it is critical that the partner you choose has the capacity to meet your requirements regardless of call volume or time of year.
- Performance and Quality Metrics: Evaluate the outsource call center practices used to maximize performance. Analyze their training, management, quality monitoring, incentives, and motivational practices to ensure they can perform as promised.
Let Outsource Consultants conduct this search for you fast and professionally — at no cost.
Outsource Consultants is a worldwide call center outsourcing advisory company that is 100% focused on finding you an outsource call center partner. We analyze your needs and initiate contact with three or more outsource worldwide call centers that perfectly match your specific program and campaign requirements.
Because we offer our services at NO CHARGE, you can tap our expertise and worldwide call center connections to reduce your risk, minimize your costs, maximize your time, and help ensure optimal success.