In this episode
This is the reality check tale of how fast things are moving. Letting someone else go first and learning from what works has been a good strategy for a long time, but there are real problems with that approach in customer experience right now.
Speaker: Andrew Griffiths, Executive Vice President of CX & BPO Advisory
What you’ll take away
A little more than half of the companies that have already gone through AI projects haven’t seen the results they hoped for, and it’s not the technology’s fault.
It comes down to organizational readiness, and that kind of preparation takes real time, more than anyone would like to admit.
While your competitor quietly does that work, the gap between you and them can open up fast. Waiting is usually not the lower risk choice this time.
<
Previous | Episode 3 · 7:43
