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AI in CX for Finance · Episode 3 of 4

Same Result for Less Is Only Half the Equation

This series is for CFOs and financial leaders. It’s built from the conversations we have with hundreds of clients, the things people tell us after a project that they wish they’d known before they started. Four episodes, each one breaking down a lesson we see play out again and again.

In this episode

Can you do the same job for less has always been a fair question, but it’s only half the equation, and maybe not the most important half. This episode looks at two real clients who each saved a million to a million and a half dollars, and what happens when you model the value of better customer experience on top of that.
Speaker: Andrew Griffith, Executive Vice President of CX & BPO Advisory

What you’ll take away

If the outcome isn’t effective, the impact on the business is bigger than the cost savings you were trying to unlock.
In a real comparison, better customer experience delivered a bigger impact on the business than the cost savings alone, by millions of dollars.
Cost reduction and revenue growth are not either or. You can build a solution that delivers both.
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Previous | Episode 2 · 9:18

AI Accelerates Everything, Including Risk

Next | Episode 4 · 6:49

Mind the Gap, Watch for the Hidden Risk Exposure

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All Four Episodes

Episode 1 · 8:55

There’s A Growth Lever Hidden In Your Business

Watch now >
Episode 2 · 9:18

AI Accelerates Everything, Including Risk

Watch now >
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Same Result for Less Is Only Half the Equation

Episode 4 · 6:49

Mind the Gap, Watch for the Hidden Risk Exposure

Watch now >
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