In this episode
AI accelerates everything, unfortunately also including risk. Most AI projects that don’t deliver fail for reasons that have nothing to do with the technology. This episode covers how to make AI investments without adding risk to the business.
Speaker: Andrew Griffiths, Executive Vice President of CX & BPO Advisory
What you’ll take away
Almost all AI project failures come down to preparation, the people, the process, and how ready your data is, not the technology itself.
Find savings in your labor costs first. That becomes the budget for AI experiments, so there’s no new spend and no forced deadline for a return.
Keep both a human path and an AI path able to do the work, so you’re never stuck if the cost of AI changes.
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There’s A Growth Lever Hidden In Your Business
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Same Result for Less Is Only Half the Equation
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