AI in CX for Finance Video Series - Outsource Consultants

About the series

This series is for CFOs and financial leaders. It’s built from the conversations we have with hundreds of clients, the things people tell us after a project that they wish they’d known before they started. Four episodes, each one breaking down a lesson we see play out again and again.

Speaker: Andrew Griffith, Executive Vice President of CX & BPO Advisory

What you’ll learn

There is a revenue growth lever inside your business that you’re probably not using.

You can take on AI without adding risk, using money you’re already spending.

Lower cost and better outcomes are not a trade off. You can have both.

Waiting to see what AI does for everyone else may not be the safe choice this time.

All Four Episodes

Episode 1

8:55

There’s A Growth Lever Hidden In Your Business

When it comes to revenue growth, you’re probably spending more than you need to. There’s a cost effective way to drive it that already exists within your business, inside your contact center. This episode looks at the leverage you have when you talk to customers every day and understand what their issues are, and why that hasn’t become standard practice.

Watch Episode 1 >

Watch Episode 1: There’s A Growth Lever Hidden In Your Business

Episode 2

9:18

AI Accelerates Everything, Including Risk

AI accelerates everything, fortunately also including risk. Most AI projects that don’t deliver fail for reasons that have nothing to do with the technology. This episode covers how to make AI investments without adding risk to the business.

Watch Episode 2 >

Watch Episode 2: AI Accelerates Everything, Including Risk

Episode 3

7:43

Same Result for Less Is Only Half the Equation

Can you do the same job for less has always been a fair question, but it’s only half the equation, and maybe not the most important half. This episode looks at two real clients who each saved a million to a million and a half dollars, and what happens when you model the value of better customer experience on top of that.

Watch Episode 3 >

Watch Episode 3: Same Result for Less Is Only Half the Equation

Episode 4

6:49

Mind the Gap, Watch for the Hidden Risk Exposure

This is the reality check tale of how fast things are moving. Letting someone else go first and learning from what works has been a good strategy for a long time, but there are real problems with that approach in customer experience right now.

Watch Episode 4 >

Watch Episode 4: Mind the Gap, Watch for the Hidden Risk Exposure