Vice President of Sales

*currently remote as during COVID-19, all staff is working from home, with the option to work in the office. Should an employee want to go into the office from time to time, there is a detailed protocol to follow in place.

Requirements

• 5+ years of Business to Business (B2B) sales environment.
• 5+ years using LinkedIn and/or Sales Navigator and an existing strong presence on the LinkedIn network and a very large contact center executive network of connections and contacts (Preferably 10K+)
• 5+ years of successful sales leadership experience, overseeing a team of at least 5 employees.
• 5+ years of experience in the BPO or call center outsourcing industry.
• 5+ years of experience with Customer Relationship Management (CRM) systems.

Responsibilities

40% Team Management and Sales Team Leadership:

• Manage the Inside and Outsides Sales Team staff, operations, and resources to deliver profitable growth.
• Recruit, hire, train, complete reviews, and develop the sales team.
• Meet with the team and provide direction in group and 1:1 settings.
• Oversee sales staff compensation and incentive programs that motivate the sales team to achieve their targets.
• Improve and implement a sales training program with best practices and sales 101 coaching.
• Identify department improvements.
• Develop success-driven plans.
• Monitor customer activity and improve customer satisfaction.
• Manage relationships with partners to foster business growth and development.
• Provide a sales-focused strategy and feedback to the CEO and executive leaders.
• Manage detailed sales expectations and plan accordingly to develop strategies for business development and achieving company sales and pipeline goals.
• Set specific team and individual quarterly and annual KPIs and goals.

40% Sales:

• Communicate and foster relationships with prospective clients.
• Manage customer expectations and contribute to a high level of customer satisfaction.
• Accountable for focusing on sales revenue and building a personal pipeline through referrals, digital leads, and ideal prospect outreach.
• Manage key customer relationships and participate in closing strategic opportunities.

20% Miscellaneous:

• Travel to attend relevant conferences, meetings, and industry events, as needed.
• Work closely with the marketing department to establish successful support, channel, and partner programs.
• Monitor market activity.
• Assist in testing new enhancements in CRM to ensure they meet department requirements.
• Communicate department growth needs and proactively initiate the next steps.
• Learn, follow, and monitor current processes to carry out responsibilities and also provide recommendations for improvements based on industry experience and client feedback.
• Contribute to department job and process documentation and continue to refine.

Sales and Administrative Experience:

• 5+ years of Business to Business (B2B) sales environment.
• 5+ years using LinkedIn and/or Sales Navigator and an existing strong presence on the LinkedIn network and a very large contact center executive network of connections and contacts (Preferably 10K+).5+ years of successful sales leadership experience, overseeing a team of at least 5 employees.
• 5+ years of experience in the BPO or call center outsourcing industry.
• Collegiate level skill set in proofreading, spelling, grammar, and overall proficiency in business professional listening, writing, and verbal communication skills.
• Ability to handle multiple tasks and projects, prioritize, be independent, manage time effectively, and be a self-starter.
• Proven experience and a successful track record in prospecting and strong new business/sales development experience with the ability to maintain client accounts.

Technical Experience:

• 5+ years of experience with Customer Relationship Management (CRM) systems.
• Proficiency with CRM systems such as Zoho or Salesforce.
• Familiarity using Mac OS platforms and/or PC proficient.
• Demonstrated experience with high efficiency and accuracy of typing and word processing.
• Advanced MS Word, Excel, PowerPoint, Google Mail, and Calendar experience.
• Experience with telephone systems and conference calling.

Education:

• Bachelor’s Degree (business management, sales and marketing management, and communications related degrees preferred)

Physical Requirements:

• Standing, sitting, and walking. A moderate level of bending and lifting may be required up to 25 pounds.

Competencies (knowledge, skills, and behaviors):

• Ability to travel to attend relevant industry conferences and meetings.
• Receives a minimal level of guidance and direction in role.
• Must have a high growth with a sales and operational mindset to make decisions based on data.
• Entrepreneurial spirit with a high level of determination.
• Exceptional people and business management skills.
• An assertive and persuasive personality.
• Goal and results-driven.
• Analytical thinking with excellent quantitative and superior problem-solving skills.
• Must be an energetic, dependable, team player with a positive attitude.
• Strong problem-solving skills and willingness to take on any role to get the job done while.
• Cultivate a continuous improvement by contributing to best practice development and building knowledge of the organization processes.
• Committed work ethic, punctual, dependable, competitive, and sales oriented.
• Excellent professional judgment and ability to maintain confidentiality.
• Strong interpersonal skills and effective communication skills, including the ability to clearly communicate requests and instructions to individuals and groups both in-person and electronically (email/instant messaging) and either written or oral.
• Ability to use technology to improve daily business and processes.
• Thrives in a detail-orientated, high-paced, deadline-driven environment.
• Possess flexibility and adaptability to manage changing work requirements and varying volumes of work within an agile organization.
• Ability to collaborate and work effectively within a team and the broader organization.
• Proven independent thinking skills.
• Ability to manage multiple tasks simultaneously, solve problems, manage and meet deadlines as well as maintaining a high quality of work.
• Possess a personal presentation that reflects a professional image and full alignment with the values of the organization which are: Integrity, Teamwork & Partnership, Customer Satisfaction.

This is an expanding role and subject to change at any time. The items listed above are not the full extent of this position and additional duties may be assigned as the position adapts.

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