Tom Luther

Tom Luther is a seasoned customer experience (CX) and business process outsourcing (BPO) executive with over 21 years of industry expertise. Currently serving as Vice President of CX & BPO Advisory at Outsource Consultants, LLC—a role he has held since 2022—Tom specializes in helping brands navigate the evolving landscape of customer service through strategic outsourcing and technology integration.

Throughout his career, Tom has held various leadership positions within the world of CX that encompass both operational and consultative capacities, providing him with a comprehensive understanding of the challenges and opportunities within the contact center industry. Tom’s expertise lies in aligning customer experience strategies with business objectives, leveraging technology to enhance service delivery, and fostering partnerships that drive value.

Tom earned his Master’s Degree from Xavier University, equipping him with a strong foundation in business principles that he has applied throughout his career. His commitment to excellence and innovation in customer experience has made him a respected voice in the industry, frequently contributing insights on topics such as outsourcing strategies, customer satisfaction, and technological advancements in CX.

At Outsource Consultants, Tom leads initiatives that assist organizations in optimizing their customer service operations, focusing on improving customer satisfaction, reducing costs, and implementing scalable solutions. His approach combines deep industry knowledge with a passion for delivering exceptional customer experiences.

Tom’s dedication to the field is evident in his active participation in industry events and thought leadership. He continues to influence the evolution of customer experience practices, ensuring that organizations are well-equipped to meet the demands of today’s dynamic market.