Bob Guarnieri – Vice President of CX & BPO Advisory
- Years of Industry Experience: 25+
- Previous Positions: Senior Vice President of Sales, Vice President of Sales, Senior Vice President, Executive Vice President of Business Development
- Education: Sacred Heart University
- Industry Specialties: Telecom, cable, retail, healthcare, insurance, banking/financial services, e-commerce
Bob Guarnieri is the go-to person for companies aiming to revolutionize their customer experience strategies. He doesn’t just offer advice; he crafts blueprints for success, whether the challenge lies in leveraging cutting-edge technology or optimizing creative labor strategies. His unique approach involves identifying opportunities for labor-related cost savings and strategically reinvesting those resources into AI and technology solutions. This smart reallocation doesn’t just trim budgets; it fuels tremendous efficiencies and, most importantly, elevates the customer experience to new heights.
Beyond the boardroom, his passions paint a picture of a well-rounded individual. He relishes the energy and excitement of attending sporting and music events, finding joy in shared experiences. The tranquility of the golf course and the open water while boating offer moments of peaceful escape and reflection. However, at the heart of it all lies the cherished time spent with family and good friends – the true north of his personal life. His dedication to both professional excellence and meaningful personal connections defines who he is.
