Andrew Griffiths – Executive Vice President of CX & BPO Advisory
- Years of Industry Experience: 20+
- Previous Positions: Vice President of UC and CC at Telarus
- Education: Bachelor of Engineering, Civil
- Industry Specialties: Designing CX solutions that align with key business objectives with CX; balancing labor and technology in CX
Andrew Griffiths serves as the Executive Vice President of CX & BPO Advisory at Outsource Consultants (OC), where he leads the advisory team, GTM strategy, technology portfolio and oversees OC events.
Actively involved in the day-to-day of the business and the industry, he remains immersed in the challenges faced by clients and providers. This informs the innovations and strategies that keep OC uniquely differentiated in the CX Advisory space.
With a diverse background spanning BPO, CX technology, telecommunications, industry research, and event leadership, Andrew brings a wealth of revenue leadership experience from organizations including Telarus, Allstream, Mitel, and others.
