Offshore call center BPO can provide major cost reduction and a solid ROI.
If you’re currently using an in-house call center or a U.S. based outsource call center but you want to reduce costs, the best option is to outsource with an offshore call center. While nearshore call centers can reduce your costs by up to 50%, offshore call center locations can reduce your costs by as much as 75% off of U.S. pricing, depending upon the location! But there is more to offshore call center outsourcing than strictly massive cost reduction. Offshoring and outsourcing call center locations offer your company the benefit of a time zone opposite of the United States, which means you can offer call center services 24/7, and an ability to help with operations in BPO voice and non-voice by filling roles such as back office administration and data entry in addition to traditional customer service. In addition, the following offshore locations provide unique value for your company:
India and Pakistan
The workforce is hard working and highly skilled in information technology (IT), engineering, and multiple other areas of technical expertise. These call center agents can offer your company high-quality help desk, chat, technical support, email support, and back-office BPO operations.
Call centers agents speak fluent English with similar accents to America and are very familiar with America’s culture and social norms due to the country’s history with the United States. The Philippine economy has been rapidly growing in recent years thanks to a talented workforce with a high percentage of college graduates and access to great call center technology.
Asia-Pacific (locations such as China and Japan)
The workforce is young, highly educated, and hard working. In addition, these locations have very large populations, which allows call centers to provide great scalability for your company whenever necessary.
Offshoring and Outsourcing Call Centers
Executives are realizing the significant benefits of offshoring and outsourcing to call centers in offshore locations by enhancing their customer experience and strengthening their ROI. In addition to cost savings of up to 75%, some key benefits of outsourcing your call center to offshore locations are:
- Highly-qualified agents with technical expertise
- Highly-skilled, educated agents with diverse backgrounds
- Increased customer satisfaction due to scalability and broader capabilities
Let our 20-year outsourcing experts help you find a top performing and high quality offshore call center — at no cost.
If you are considering outsourcing with an offshore call center, we can help! Outsource Consultants are call center experts with over 20 years of outsourcing industry experience and have spent thousands of hours vetting and leveraging the strengths and specializations of the industry leading offshore call centers. Let us help you find the call center that best fits your requirements.