Company Background: Experts in Call Center Outsourcing Services and Customer Service
Outsource Consultants are call center experts who have researched and vetted over 300 call centers around the world. We typically don’t just recommend the top 10 BPO’s. We find you the hidden gem call centers. These call centers provide our clients with high-level performance, quality english speaking agents, and highly competitive pricing.
Corey Kotlarz, President of Outsource Consultants, has been in the call center outsourcing industry for over 20 years. Outsource Consultants helps companies find the best outsource call center, cloud call center software, and BPO outsourcing solutions. Mr. Kotlarz and fellow advisors save their clients significant time, reduce their costs by 20% – 60%, increase vendor performance, and help minimize risk when switching or selecting new outsource call center partners. Mr. Kotlarz specializes in working with clients in the following industries: telecom, wireless, education, non-profit, health care, direct response television, financial services, consumer products, and retail.
Prior to founding Outsource Consultants, Mr. Kotlarz served as Vice President for an award winning outsource call center service agency where he was responsible for new business development and marketing initiatives while driving growth to help achieve industry awards such as Rising Star, MVP of Quality, and a “Top 50” outsource call center. Mr. Kotlarz has experience providing start-ups and Fortune 500 clients with outsourcing services needs assessments and strategy to assist them with their call center outsourcing objectives. Mr. Kotlarz has assisted many major corporations with their call center outsourcing strategy over his career including: American Express, Virgin Airlines, FDIC, Clearwire, Stub Hub, Time Warner, HSBC, Sears, Puma, and Target. Outside of work, Mr. Kotlarz is married with two children and enjoys spending time with his family, traveling and playing competitive tennis. He’s also an avid NFL enthusiast.
Rick Monro, Vice President of Sales, has 15 years of outsourcing experience and has demonstrated success driving multimillion-dollar revenue growth while providing visionary sales leadership in highly competitive markets. Before joining Outsource Consultants, Mr. Monro spent 8 years as a Senior Sales Executive in the SaaS technology marketplace where he sold solutions to companies such as Cargill, Toro, United Healthcare, Land O’Lakes, Honeywell, St. Jude Medical, and CHS.
Mr. Monro is responsible for growing and managing the sales organization as well as driving the company’s exponential growth in the call center outsourcing market. His client expertise extends to a variety of industries including: Telecom, wireless, energy, retail, healthcare, E-commerce, financial services, political, and consumer products.
Dave LaBatt, Vice President of Global Sales, has over 20 years of BPO and call center outsourcing experience. Before joining Outsource Consultants, Mr. LaBatt worked for major contact centers in the United States holding titles such as a Director of Call Center Training, Vice President of Outsource Call Center Sales and Senior Vice President of Contact Centers. He sold and managed accounts to Fortune 500 and mid-sized companies in addition to strategic consulting services. Mr. LaBatt has sold solutions to companies such as Subway, World Poker Tour (WPT), Dollar Tree, Kate Spade, Experian, Brookstone, and Boston Apparel Group.
Mr. LaBatt is responsible for growing and managing global call center BPO accounts while driving the company’s growth in the outsource call center industry. His client expertise extends to a variety of industries including: Government, financial services, DRTV, healthcare, technology, wireless, insurance, tourism, education, consumer products, and retail. Outside of work, Mr. LaBatt is married with three children. His family enjoys traveling and spending time exploring their home town, Kansas City. Mr. LaBatt cheers for the KC Royals, KC Chiefs, and Green Bay Packers (he was born in Racine, WI).
Outsource Consultants is a call center referral and advisory firm that helps companies find the best high-performing outsource call centers and cloud-based contact center solutions. The team has spent more than 24 years in the call center industry learning the strengths, weaknesses, and specializations of leading outsource call centers and cloud-based contact center solutions. Because of this experience, Outsource Consultants is uniquely positioned to assist clients through the entire process of selecting outsource call center partners and cloud-based contact center software solutions.
Outsourcing Customer Service, Sales and Beyond!
Outsource Consultants assists clients with finding and selecting contact center outsourcing solutions for inbound and outbound call centers, live web chat, social media, cloud-based call centers, and outsourced email support services in various industries. The company helps clients understand how they can run more efficiently and leverage technology to drive key performance indicators (KPIs). Clients who partner with Outsource Consultants save significant time, reduce costs, and minimize risk when switching or selecting a new outsource call center partner or cloud-based call center software solution. Whether you’re interested in outsourcing customer service, sales, and beyond, we can help!
Outsource Consultants will:
- Save you time
- Find the best call center options
- Reduce your costs
- Reduce your risk
- Help drive peak performance
Our process is very simple: Just fill out a FREE Call Center Cost Proposal form specifying all of your needs and we will immediately call you to recommend the top call centers that are matched to your needs and criteria.