Customer experience has garnered major attention in the past few years. Companies know that giving a great experience to their customers will help foster brand loyalty and lead […]
The call center outsourcing industry is constantly evolving and it can be a challenge to stay up-to-date with the latest trends and the best call center outsourcing locations […]
Companies generally don’t thrive by only selling their products or services to new people. The best way to build a successful company is by creating a customer experience […]
An employee’s morale has a major impact on their overall performance and production. If a person goes into work every day with little to no enthusiasm for their […]
Your company has decided to utilize social media to your advantage for customer service and engagement. This decision can ultimately help your brand by keeping a direct line […]
It’s no secret that contact centers want to have high customer satisfaction scores. You want to give your callers the ultimate customer experience and avoid creating unhappy repeat […]
Companies often feel the need to present themselves as powerful through their advertising and marketing. They want consumers to view them as on a pedestal with no weaknesses. […]
There is no definitive right or wrong way to create a customer journey map, however, many people create the map only to see it sit as a decoration. […]
Many companies know the value of customer experience and the positive impact it can have on business. Executives agree that a positive customer experience is important, but they […]