April 26, 2017
5 Biggest Mistakes In Customer Journey Mapping
Customer journey mapping has been rising in popularity in recent years as a topic all over the internet, including our own blog. There are various reasons why companies […]
Blog
April 26, 2017
Are You Hiring CSRs Or Alligator Wranglers?
It’s an old saying, nowhere more applicable than the contact center: “When you’re up to your ass in alligators, it’s hard to remember that you’re trying to drain the swamp”. […]
April 26, 2017
Increasing Customer and Employee Satisfaction with Knowledge Base Management Systems
It’s a moment of truth. Your customer has made contact with your business – they’ve called you, started a chat session, found your web site, sent you a fax, […]