Were your final sales and marketing goals met last year? Whether your had the best results of your company’s history or fell short on your KPIs, there is […]
Corey Kotlarz, the president of Outsource Consultants, was recently interviewed and featured in the following article by Telus International. To read the article in its original location and format, please […]
The call center outsourcing industry is constantly evolving and it can be a challenge to stay up-to-date with the latest trends and the best call center outsourcing locations […]
Companies generally don’t thrive by only selling their products or services to new people. The best way to build a successful company is by creating a customer experience […]
Companies often feel the need to present themselves as powerful through their advertising and marketing. They want consumers to view them as on a pedestal with no weaknesses. […]
There is no definitive right or wrong way to create a customer journey map, however, many people create the map only to see it sit as a decoration. […]
Many companies know the value of customer experience and the positive impact it can have on business. Executives agree that a positive customer experience is important, but they […]
In a recent article, Ernan Roman discusses a type of shopper that will account for over one trillion dollars in sales this year; webrooming consumers. Basically, a webroomer […]
A recent article by Neha Mirchandani discusses cloud-based contact center solutions and how they can improve a company’s customer experience. Many companies are now shifting to using cloud […]
While most people agree that a great customer experience is one of the most valuable things for a company to have, there’s often confusion on the specifics of […]