What’s a great way to earn loyalty from people? Always show them you love and appreciate them. In his article, Jeremy Watkin draws a parallel between showing appreciation […]
Perry Price, President of Revation Systems, recently wrote an article about a hot trend that’s been occurring in the call center industry and pretty much every other customer-centric […]
Customer experience is valuable in most, if not all, industries. Often, the quality of customer experience in the call center is critical in fostering customer loyalty and maintaining […]
Your company has probably worked to make sure your customer experience can delight the Millennial generation, but have you considered Generation Z? The people in Generation Z were […]
In his recent article, Ian Golding poses an interesting question to companies: What do you expect from your customers? It’s a question many companies never think about because […]
Customer journey mapping has been rising in popularity in recent years as a topic all over the internet, including our own blog. There are various reasons why companies […]
It’s an old saying, nowhere more applicable than the contact center: “When you’re up to your ass in alligators, it’s hard to remember that you’re trying to drain the swamp”. […]
It’s a moment of truth. Your customer has made contact with your business – they’ve called you, started a chat session, found your web site, sent you a fax, […]