AI in CX for Finance · Episode 3 of 4
In this episode
Can you do the same job for less has always been a fair question, but it’s only half the equation, and maybe not the most important half. This episode looks at two real clients who each saved a million to a million and a half dollars, and what happens when you model the value of better customer experience on top of that.
Speaker: Andrew Griffiths, Executive Vice President of CX & BPO Advisory
What you’ll take away
If the outcome isn’t effective, the impact on the business is bigger than the cost savings you were trying to unlock.
In a real comparison, better customer experience delivered a bigger impact on the business than the cost savings alone, by millions of dollars.
Cost reduction and revenue growth are not either or. You can build a solution that delivers both.
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Previous | Episode 2 · 9:18
AI Accelerates Everything, Including Risk
Next | Episode 4 · 6:49
Mind the Gap, Watch for the Hidden Risk Exposure
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