Medical Answering Services - Medical Call Centers
Everything – from new regulations to technology trends to patient expectations – requires faster, more relevant, more efficient, and more personalized communications to enhance the patient experience. Utilizing a medical answering service or call center to communicate effectively is the key to increasing patient engagement, reducing costs, improving quality, and retaining patients and members.
Finding a medical answering call center, BPO or medical answering service to optimize patient, provider, and payer support can be challenging. Outsource Consultants helps to simplify this complexity. As specialists in finding call center solutions, we can help you enhance the patient experience, improve the accuracy of communications, maximize the value of every interaction and achieve greater utilization of medical call center services.
Whether you are a physician group, ambulatory care, hospital, clinic, pharmacy, manufacturer, government organization, or a major employer, we can help you reduce your costs and enhance the quality of your communications.
Our medical answering service and call center partners help enhance service levels, provide 24/7 care, and enhance the patient experience. They provide:
• HIPAA and CMS Compliant Call Centers
• Licensed and Non-Licensed Life and Health Insurance Agents in all 50 States
• Large capacity to meet your year round 24 x 7 and seasonal peak support
• Certified Registered Nurses (RN’s) licensed in all 50 states
• US Based Call Centers and Global Call Centers
Our medical call center partners specialize in a full range of services including:
- First responder 24-hour Medical Messaging
- Appointment Scheduling
- Appointment Reminders
- Physician Referral
- On-call Management
- Confidential Messaging
- Switchboard Services
- Patient Outreach
- Nurse Triage with RN’s
- Wellness Coaching
- Wellness Program Customer Service & Support
- Answering Services
- Inbound Customer Care
- Open Enrollment
- Claims Status
- Member Services
- Activation Services
- Product or Service Introductions
- Patient Satisfaction Surveys
- Inbound Acquisition
- Literature and Information Requests
- Outbound Welcome Calls
- New Member Acquisition
- Lead Generation / Enrollment
- Rate Change Support
- Premium / Billing Support
- Plan/Benefit Changes
- Enrollment and Application Processing
- Win Backs / Retention
- Seminar Registrations and Reservations
- Post-Discharge Patient Surveys
- Meeting, Seminar and Event Registration and Notification
- Staff Recruitment Screening
Turn to Outsource Consultants to identify and recommend top-quality medical answering services and call centers.
Outsource Consultants knows the strengths, weaknesses, specializations, compliance, licensed agents, and pricing of the industry's leading medical call centers throughout the U.S. and around the world.
Our 20 years of experience and process ensures a perfect match:
- Finding resources meeting your exact requirements — at no cost to you
- Carefully screening potential medical call center partners
- Providing industry insight and recommendations on pricing and terms
- Presenting call centers to you by specialization based on capabilities, skill sets, call type expertise, and medical experience
- Choosing from medical call centers depending on whether you have small or large-scale project requirements
Identify and begin your selection process by relying on our extensive knowledge and depth of quality medical answering services and call centers.
Save time and effort in conducting research by trusting the professionals at Outsource Consultants to help you.