Latin America Call Center
Call center outsourcing to nearshore Latin American countries has been growing rapidly over the last several years. This growth has been driven largely by demand for bilingual call center services (Spanish and English), reduction in telecom rates, the emergence of the Internet, proximity to the US, and the highly educated labor force.
Latin America call centers are geographically close to the US and are generally 40% less expensive than US based call centers
Driving down costs has become more and more important to corporate executives and business owners due to the competitive global landscape. Executives are realizing the significant cost savings benefits of outsourcing to Latin America call centers while also enhancing their customer experience and strengthening their ROI.
In addition to cost savings, some key benefits of Latin America call centers are their close geographic proximity to the US that translates to reduced travel time, easier communication and a greater cultural influence. The close proximity allows companies to optimally monitor and enhance the performance of their outsourced operations, which aids in closing the cultural gap, reducing training time and providing a greater understanding of customer expectations, which leads to higher customer satisfaction.
Most Latin American countries have an excellent telecommunications infrastructure and education systems that have infused English into their curriculum. You will find a highly motivated, talented and accent-neutral workforce with an inherit insight into American culture giving them the edge over other offshore outsourcing markets.
We have Spanish and English speaking Latin America call center partners in the following countries:
|Central America||South America|
Our services reduce your risk of outsourcing and cost you nothing. They include:
- Providing referrals to Latin America call centers that are the best fit and cost effective based on your requirements
- Providing industry insight into the best bilingual, Spanish, or English-speaking centers
- Profiling and carefully screening potential Latin America call centers for compliance and stability
- Presenting recommended Latin American call centers by category based on capabilities, skill sets, call type expertise, languages, and vertical market experience
- Providing you with a cost-benefit analysis and pricing for nearshore call centers
- Ensuring that the centers we find for you are high quality, will start on time, and will deliver immediate ROI, performance and sales results
Trust Outsource Consultants to identify the best Latin America call centers for you - at no charge.
Outsource Consultants has 20 years of outsourcing industry experience and thousands of hours of vetting and learning the strengths and specializations of the industry leading Latin America call centers. Let us help you find the center that best fits your needs.
Simply fill out the form and get a cost proposal from multiple Latin America call centers!
Get a Central or South American Call Center Cost Proposal!