Political campaigns are a whirlwind of activity, and with this year’s election approaching, securing the right call center partner is crucial. Here’s why political call center procurement is […]
Saint Louis Park, MN, April 04, 2024 – Outsource Consultants is thrilled to announce their inclusion on the prestigious Financial Times ranking of The Americas’ Fastest-Growing Companies for […]
Let’s start from the start. The History of Outsourcing in the Philippines It’s easy to take for granted the supremacy of the Philippines as a call center outsourcing […]
As Women’s History Month comes to a close, Outsource Consultants wants to celebrate the incredible women leading the call center industry. Women have always been a driving force […]
There’s no substitute for expertise when it comes to thrilling customers. And there’s no shortage of experts at Outsource Consultants., which is why Corey Kotlarz, Founder and President, […]
“AI will replace human contact center interactions,” according to some CX experts in 2020. Whether or not you fully embraced that view at the time, you certainly contemplated […]
The global BPO industry underwent a major transformation in 2023, and 2024 promises to be just as dynamic. New players are emerging, prices are shifting, and traditional outsourcing […]
Predicting the future of the call center industry is no easy feat – it’s a complex and ever-evolving landscape. At Outsource Consultants, we’re committed to providing informed insights, […]
No one is more excited for the ongoing holiday breaks than you – but, as a call center leader, the holidays often spell operational anxiety too. This time […]